LoongBuy FAQ: Common Questions Answered (Account Issues, Payment Failures, Out-of-Stock Items & More)
Are you facing issues with your LoongBuy account? Struggling with payment failures or looking for missing items? This FAQ guide compiles the most frequently asked questions to help you resolve common problems quickly.
1. Account Troubleshooting
How do I reset my LoongBuy password?
If you forget your password, go to the "Forgot Password"
Check if your credentials are correct. If issues persist, try these steps:Why am I unable to log into my LoongBuy account?
2. Payment Problems and Recharge Issues
What should I do if my payment fails?
Payment failures can occur due to:
- Bank/financial service restrictions.
- Insufficient funds or expired payment details.
- Technical glitches (try switching browsers or devices).
If the issue persists, contact LoongBuy’s Help Center
Ensure your payment method supports transactions to LoongBuy. Check your account for pending or failed recharge attempts before retrying. Verify with your bank if needed.How do I fix recharge issues with LoongBuy Wallet?
3. Missing or Out-of-Stock Items
Why is my purchased item missing from the order?
This could happen if orders are split into multiple shipments. Track your full order via the Order History
Refunds for canceled items are issued to your original payment method within 5–7 business days. For wallet payments, the amount is credited immediately.How are refunds processed for canceled out-of-stock items?
Need More Help?
Visit the official LoongBuy Help Center[email protected]